Using "AiDEPT for Abacus" (the "App") requires signing in. You can delete your
account and associated data using either of the two methods below.
Method 1: Delete from within the app
While signed in to the App:
Open the "Account" screen from the icon in the top right of the app
Tap "Delete account" (a parental gate confirmation is shown at this point)
Follow the on-screen confirmation to complete the deletion
Method 2: Request deletion by email
If you have already uninstalled the app or cannot sign in, please contact us at the
address below with the email address associated with your Google or Apple account. We
will verify your identity and process the request as it is received.
Your account (the Firebase Auth account itself, and its link to the Google or Apple account used to sign in)
Your child's age mode ("Count one by one" or "Count by place value"; deleted together with your account, since it is stored with your account while you are signed in)
Your "Stamp book" records (the days a stamp was earned, points, sticker series unlocked, and the sticker chosen for each day) and "History" records (one record per practice set). Both are stored with your account, so they are deleted together with it
The on-device record of your last-used sign-in method
If you signed in with Apple, revocation of the Sign in with Apple token
Your account ID (user ID) and purchase history held by RevenueCat. As part of the account-deletion operation, we request RevenueCat to delete these on your behalf (you do not need to contact us separately). In the rare case this request fails, the deletion-complete screen will let you know, and you can contact us at the address below
What remains after deletion
The following information remains even after you delete your account. The retention
period for each item is as follows.
The daily free-use record (a device identifier and that day's usage count). In addition to your device, we also store the same record on our servers (database) (this is never linked to your name, email address, or other personal information). This is a device-level technical safeguard intended to prevent abuse of the free-tier quota (for example, deleting and recreating an account to reset the free quota). We do not set a retention limit for this record (it is overwritten the next time the same device is used).
Processing time
Deletion from within the app is processed immediately. Requests made by email are verified and
processed as they are received.
Contact
For questions about account deletion, please contact us at: